Shipping

Product delivery and related costs

Purchased products will be delivered to the address indicated by the Customer in the Order within 24-72 working hours from the system's acceptance of the Order, with the exception of personalized items. The cost is specifically indicated on the Website before placing the Order.

We reserve the right to accept or refuse deliveries requested outside Italian or European borders. In any case, for deliveries to be made outside Italian borders, shipping costs and delivery times may vary.

For deliveries requested in countries not belonging to the European Union, any import customs duties will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to verify the costs and any import limits.

The indicated delivery times are to be considered purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments, do not entitle the Customer to refuse the delivery itself and to request compensation or indemnities.

What to check upon delivery

Upon delivery of the products, the Customer is required to check:

• that the number of packages delivered corresponds to what is indicated in the transport document;
• that the packaging is intact, not damaged, wet or otherwise altered, including the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and/or the product, or the discrepancy in the number of packages or indications, must be immediately noted, by adding a specific indication on the product delivery document to be returned to the courier.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, by contacting our customer support.